This policy covers refunds for returns approved under our Returns Policy (damaged or wrong items, requested within 5 days of delivery).

Refund Timeline

Once a return is approved, your refund is processed within 7 business days.

Refund Method

• Prepaid orders: refunded to the original payment method used at checkout.
• Cash on Delivery (COD) orders: refunded via UPI or bank transfer to the details you provide, since there's no original payment method to reverse.

Questions About a Refund

Email hello@botanical16.in with your order ID and we'll look into it right away.