This Privacy Policy explains what information Botanical 16 collects when you visit this site or place an order, and how we use it.

Information We Collect

• Contact details you provide at checkout: name, WhatsApp number, email, and delivery address.
• Order details: items purchased, order value, and payment method.
• Site usage data collected via Google Analytics (GA4) and the Meta Pixel, to understand traffic and ad performance.

How We Use It

• To process and deliver your order, and to send order and shipping updates.
• To respond to queries sent via our contact form, email, or WhatsApp.
• To measure and improve our marketing, including Google and Meta ads.

Payment Information

We do not store your card, UPI, or netbanking details. Payments are processed securely by Razorpay, and are subject to Razorpay's own privacy and security practices.

Who We Share Data With

• Shiprocket and our courier partners, to deliver your order.
• Razorpay, to process payments.
• Resend, to send order confirmation and shipping emails.

Your Rights

You can request access to, correction of, or deletion of your personal data at any time by emailing hello@botanical16.in.

Data Controller

This website and the data it collects is controlled by:

• Legal Entity Name: [Legal Entity Name]
• GSTIN: [GSTIN]
• Registered Address: [Registered Address]